ALL items returned must be unopened REFUND WILL NOT BE ISSUED ON OPENED ITEMS OR ITEMS NOT RETURNED IN ORIGINAL PACKAGING Delivery confirmation is recommended ? 15% restocking fee for a return item put back in stock excluding damaged Defective items must be in our possession within 7 days of the date received for a refund We do not issue return labels ? goods are returned at buyer?s expense. Items must be mailed back in proper packaging. Returns must have a note describing the reason for the return. ? Shipping and insurance cost are non refundable. ? Returned items must be in the original condition, not used or altered and should be returned with all original documents. ? Returns will take about 5 to 7 days to process. We request your patience.